Small Business Basic Quality Assurance
Concepts and Skills
Small Business Basic Quality Assurance
Concepts and Skills Application form(PDF)*
- The major principles of total quality management
- The definitions of quality
- The definitions of a quality system
- The definition of total quality management
- Historic models and theories about the quality process
- Australian quality organizations and standards
- The relevance of "QA" for small business
- How "QA" relates to products and services
- The effects of good and poor quality management
- Quality and customer service
- Special tools and techniques required to implement a quality plan
- Tools used for data collection and analysis
- Benchmarking
- Quality circles and other tools for problem solving
- Quality management as a never-ending process
- Managing people through change
- Customer retention programs
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